We are a Woman Owned Petpreneur Small Business.

Fountain Hills Pet Nanny, Dog Sitting, Dog Sitter, Pet Sitting, Pet Sitter, Dog Nanny

Our Policy

Our Policy:

 Policy Summary: 

A complimentary "Meet-N-Greet" consultation if it results in a booking  that leads to pet siting services contracted on this visit, otherwise  there is a $25.00 fee which is due at the initial consultation (payment  in the form of a check or cash). For potential clients interviewing  multiple pet sitters - make us your last stop.


Our goal is to ensure  long-lasting relationships for our pet sitting services.  

We do  not quote overnight pet sitting prices over the phone. Please take a  look at our services to determine your needs and fees associated with  pet sitting. Potential clients can get an idea of the range of fees and  any overnight pet sitting rates will be determined at the initial client  consultation after we've met your pets.  

Detailed pet care policy and pet sitting forms are available at the time of the initial consultation. The information below is in summary format only.  

We can accommodate last minute visits for established clients only with a key on file. Additional fees may apply for service requests with 24 hour notice or less. 

For potential new clients we need at least a 72 hour notice for services which will be based upon availability to meet with you for an initial client consultation.  

There are additional fuel  charges for areas outside of Fountain Hills (i.e. Goldfield Ranch).  

Key policy - we must be provided with a key at the initial consult to engage our pet sitting services. If you are not keeping a key on file with us, then returning or picking up the key in-person will be  $25.00 each way.  

Additional Client Meetings after the Initial Client Consult will be $25.00.

Full  Payment is expected prior to Pet Sitting services. Payment may be made  in the form of cash, Personal check, cashiers check or for established clients via credit card at Paypal.com or invoiced via Square.com. *Full Payment is due at the initial new client consultation for booked pet sitting services.  

Returned check fee is $35.00, plus any additional charges incurred.  

In the event of an emergency with the pet nanny a qualified back-up pet nanny will be provided to watch over your pets.  

Please make sure that all dogs are licensed as Maricopa County requires and rabies shots are current. We do not provide service to pets that are aggressive or that have the potential to bite. 


Cancellation policy: 

For a single pet sitting visit a 24 hour notice is needed to cancel without charge, otherwise there will be a 50% charge. 


For multiple pet sitting visits, we charge a 25% cancellation fee, if you  cancel within two weeks (14 days) of when the job is subject to begin.  If you cancel within one week (7 days), we charge a 50% cancellation  fee. If you cancel within 48 hours of your booking, we charge a 75%  cancellation fee.  

Due to the exclusive nature of overnight pet sitting bookings, our pet nannies must decline all other requests for pet sitting visits and overnight stays that coincide with the  times/dates that you have booked. Therefore, we charge a 50%  cancellation fee, if you cancel within one month of when the job is  subject to begin. If you cancel after this period, we charge a 75%  cancellation fee.  

*There are no refunds or credits once pet sitting service has begun (i.e. returning home early).  

The remaining balance of any pet sitting cancellations will be credited towards future pet sitting services.


*If you cancel during a holiday period there will be no refund. 


Holiday Periods: 

Easter Holiday - April 19 - April 22 

Memorial Day weekend  - May 24 - May 28 

Fourth of July - July 1 - July 7 

Labor Day weekend - September 1 - September 5 

Thanksgiving Holiday - November 21 - November 27 

Christmas Holiday - December 21 - December 30

 New Year's Holiday - December 31 - January 2  

Overnight  Pet sitting during a holiday period will be subject to a holiday  surcharge of $25.00 per day. All types of pet sitting visits will incur a  fee of $3.00 per visit during holiday periods.   

We are open 365 days a year for our established clients.   

Our policies ensure that we are professional, reliable and dependable while engaged for pet sitting services. Please note that we enforce our policies. By accepting pet sitting services you are agreeing to our service provisions.